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Forum Discussion
Sawyer1971
3 years agoExplorer | Level 4
All files gone
For a decade or more I've used Dropbox as a place where I store files from jobs I've worked on. These are files I don't work on anymore, but use to look things up. Last week I wanted to check somethi...
- 2 years ago
Hi Sawyer1971, is it possible that you have two Dropbox accounts, and that you opened a new account by mistake?
Sawyer1971
Explorer | Level 4
No, all of these are empty. Do you have back-ups of information? Last time I opened my dropbox was a few months ago.
Megan
2 years agoDropbox Staff
Hi Sawyer1971, can you clarify when was the last time you saw your files online?
Also, did you use the app to sync the files, the mobile app or the website, in order to upload them?
- Sawyer19712 years agoExplorer | Level 4
Hi Megan,
It was 3 or 4 months ago. I have the mobile app but use web-based as well. I lost all my files (totally everything) from my dropbox. I certainly didn't delete them.
- Megan2 years agoDropbox Staff
Hi Sawyer1971, is it possible that you have two Dropbox accounts, and that you opened a new account by mistake?
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