You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Sawyer1971's avatar
Sawyer1971
Explorer | Level 4
3 years ago

All files gone

For a decade or more I've used Dropbox as a place where I store files from jobs I've worked on. These are files I don't work on anymore, but use to look things up. Last week I wanted to check somethi...
Account Access
Restore
  • Megan's avatar
    Megan
    3 years ago

    Hi Sawyer1971, is it possible that you have two Dropbox accounts, and that you opened a new account by mistake? 

Sawyer1971's avatar
Sawyer1971
Explorer | Level 4
3 years ago

No, all of these are empty. Do you have back-ups of information? Last time I opened my dropbox was a few months ago.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi Sawyer1971, can you clarify when was the last time you saw your files online?

     

    Also, did you use the app to sync the files, the mobile app or the website, in order to upload them? 

    • Sawyer1971's avatar
      Sawyer1971
      Explorer | Level 4
      3 years ago

      Hi Megan,

       

      It was 3 or 4 months ago. I have the mobile app but use web-based as well. I lost all my files (totally everything) from my dropbox. I certainly didn't delete them.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi Sawyer1971, is it possible that you have two Dropbox accounts, and that you opened a new account by mistake? 

  • Sawyer1971's avatar
    Sawyer1971
    Explorer | Level 4
    3 years ago

    I lost all my files (totally everything) from my dropbox. I certainly didn't delete it. It was my history of jobs I do as a freelancer. More than a decade of history! Dropbox is not able to restore it. Oh, how I wish I had made back-ups!

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      3 years ago

      Dropbox can only replicate what it is told to do Sawyer1971 - what is www.dropbox.com/events showing?

       

      And yes, sadly, everybody should ALWAYS have multiple backups available. Been burnt that way myself 😞

      • Sawyer1971's avatar
        Sawyer1971
        Explorer | Level 4
        3 years ago

        Hi Mark,

         

        My dropbox is completely empty: no files, no folders, no history, no events. Just the one file "how to get started with Dropbox." I get that computers only do what they're told to do, but in this case I most certainly never told anything to delete the files. 

         

        Best, Erik

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!