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Forum Discussion
All files gone
For a decade or more I've used Dropbox as a place where I store files from jobs I've worked on. These are files I don't work on anymore, but use to look things up. Last week I wanted to check somethi...
Hi Sawyer1971, is it possible that you have two Dropbox accounts, and that you opened a new account by mistake?
Walter
Dropbox Staff
Dropbox StaffHey Sawyer1971, sorry to hear about this.
Can you see any signs of your missing files in your deleted files page or the events page perhaps?
No, all of these are empty. Do you have back-ups of information? Last time I opened my dropbox was a few months ago.
- Megan
Hi Sawyer1971, can you clarify when was the last time you saw your files online?
Also, did you use the app to sync the files, the mobile app or the website, in order to upload them?
Hi Megan,
It was 3 or 4 months ago. I have the mobile app but use web-based as well. I lost all my files (totally everything) from my dropbox. I certainly didn't delete them.
- Megan
Hi Sawyer1971, is it possible that you have two Dropbox accounts, and that you opened a new account by mistake?
I lost all my files (totally everything) from my dropbox. I certainly didn't delete it. It was my history of jobs I do as a freelancer. More than a decade of history! Dropbox is not able to restore it. Oh, how I wish I had made back-ups!
- Mark
Super User II
Dropbox can only replicate what it is told to do Sawyer1971 - what is www.dropbox.com/events showing?
And yes, sadly, everybody should ALWAYS have multiple backups available. Been burnt that way myself 😞
Hi Mark,
My dropbox is completely empty: no files, no folders, no history, no events. Just the one file "how to get started with Dropbox." I get that computers only do what they're told to do, but in this case I most certainly never told anything to delete the files.
Best, Erik
