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Sawyer1971's avatar
Sawyer1971
Explorer | Level 4
3 years ago

All files gone

For a decade or more I've used Dropbox as a place where I store files from jobs I've worked on. These are files I don't work on anymore, but use to look things up. Last week I wanted to check somethi...
Account Access
Restore
  • Megan's avatar
    Megan
    2 years ago

    Hi Sawyer1971, is it possible that you have two Dropbox accounts, and that you opened a new account by mistake? 

  • Sawyer1971's avatar
    Sawyer1971
    Explorer | Level 4
    2 years ago

    No, all of these are empty. Do you have back-ups of information? Last time I opened my dropbox was a few months ago.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Sawyer1971, can you clarify when was the last time you saw your files online?

       

      Also, did you use the app to sync the files, the mobile app or the website, in order to upload them? 

      • Sawyer1971's avatar
        Sawyer1971
        Explorer | Level 4
        2 years ago

        Hi Megan,

         

        It was 3 or 4 months ago. I have the mobile app but use web-based as well. I lost all my files (totally everything) from my dropbox. I certainly didn't delete them.

    • Sawyer1971's avatar
      Sawyer1971
      Explorer | Level 4
      2 years ago

      I lost all my files (totally everything) from my dropbox. I certainly didn't delete it. It was my history of jobs I do as a freelancer. More than a decade of history! Dropbox is not able to restore it. Oh, how I wish I had made back-ups!

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 years ago

        Dropbox can only replicate what it is told to do Sawyer1971 - what is www.dropbox.com/events showing?

         

        And yes, sadly, everybody should ALWAYS have multiple backups available. Been burnt that way myself 😞

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