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Forum Discussion

Trey3's avatar
Trey3
Explorer | Level 3
2 years ago

Account inactive for years but still received 6-digit code when I tried to sign in

Hello, I have looked at several threads on here and have not found a good answer. I have an old Dropbox account that I lost access to back in the beginning of 2019. I lost access to it because the e...
Account Access
Create or delete account
Security
  • Hannah's avatar
    Hannah
    2 years ago

    Hey Trey3, thanks for reaching out about this.

     

    So, basically, you're getting a prompt that a 6 digit code was sent to your email, but have no access to the email, to check whether it's been sent or not, right?

     

    In that case, can I send you an email to the address associated with your Community profile here, so we can take a deeper look into this?

     

    Let me know.

Amitkumar1's avatar
Amitkumar1
Explorer | Level 3
Not working
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Amitkumar1, can you clarify what’s not working exactly? Are you unable to see the email Megan sent you to this email address?

 

mairiclaire76, can you please send me your ticket number to have a look, as well?

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