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Forum Discussion

Serhii Fil's avatar
Serhii Fil
New member | Level 2
2 years ago

Account deleted due to inactivity?

Hello, the problem is that I had an account that I hadn't logged into for a long time, when I decided to log in, I didn't remember the password, then I wanted to change the password, but I didn't rec...
Account Access
Create or delete account
Security
welez's avatar
welez
New member | Level 2
11 months ago

Hi, I was going to log in to my old dropbox account that contains every photo from I was 18 - 25 and it's like that account doesn't exist. I haven't logged on to it for years, thinking it was safe there (not smart, I know). I realized now that dropbox deletes old accounts, so now my last hope is to ask if there is ANY way that one can get back a deleted account and the photos in it? God I feel like I need to cry.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Sorry to hear about this, welez.

     

    Indeed, after a year of inactivity, Dropbox will delete an account, per our Terms of Service.

     

    I'm afraid that once the account is disabled, it can no longer be restored.

     

    I hope this clarifies, but let me know if you need anything else.

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