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Forum Discussion
I'm trying to enter my account, but I'm asked for a code sent to an inaccessible email address.
I've got an account [removed per Community Guidelines] with lots of information in it. I've had this account for more than ten years. I recently lost access to this email account. I know the password. I have a new computer. When I attempt to log into the account, I am told that a message has been sent to the inaccessible email account with an access number I will need to log in. So, I can't log in because I can't get the number. I've tried the alternate form that allows you to enter other information to bypass the code, but it never accepts what I've entered.
In 2021, I purchased a Dropbox plus account [removed per Community Guidelines] to increase my account storage. The two accounts appeared to have melded into one and I continued to add content. Now, all that appears in that account are two folders that were shared by others to the new account.
I welcome any solutions or suggestions. I desperately need access to those data.
Michael
- Rich
Super User II
When I attempt to log into the account, I am told that a message has been sent to the inaccessible email account with an access number I will need to log in.
You can try contacting Support, but without access to the email address you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox address, including these forums, and you'll see an option for trouble logging in. Go through the options and click the This did not solve my issue button. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
If you're unable to gain access to the account, Support will at least be able to cancel any future payments if the account is on a paid subscription.
