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RJD_ME's avatar
RJD_ME
New member | Level 2
2 years ago

Account access

I have two Dropbox accounts. One is free, and the other is a two or 5TB data storage (I pay A$18.69 monthly). I was in my paid account earlier today when I noticed that some files I had deleted throu...
Account Access
Billing
Security
  • Russel Driscoll's avatar
    Russel Driscoll
    2 years ago

    Thanks, Nancy, for responding. 

    I have since resolved that issue with the help of Dropbox Support. I now need to merge two accounts. 

    I await our respective timelines to work so that I can receive further instructions from Dropbox Support.

    Russell

RJD_ME's avatar
RJD_ME
New member | Level 2

I forgot to mention that there is a Dropbox ID number on my monthly bank statement. Also, I have checked, and it is a 2TB account that I am subscribed to.

Russell

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Welcome to the forum, RJD_ME!

 

Can you please go here and insert the transaction ID that you mention in your second post?

 

Is the email address that you see the same as the one you’re trying to log in to Dropbox with?

 

Let me know.

  • Russel Driscoll's avatar
    Russel Driscoll
    Helpful | Level 6
    2 years ago

    Thanks, Nancy, for responding. 

    I have since resolved that issue with the help of Dropbox Support. I now need to merge two accounts. 

    I await our respective timelines to work so that I can receive further instructions from Dropbox Support.

    Russell

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