You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
n1csmyjoy
2 years agoNew member | Level 2
Account Access with no access to email
I have my DB account linked to cell phone through app. and email address. I am logged in over cell phone.
However I would like to log in over computer which requires email and password.
When I...
maher1982
2 years agoSuper User
Is it a 2FA code? If so, please utilize the recovery codes you received during the setup process.
If it is not a 2FA code and is simply a confirmation code sent by Dropbox to verify your identity, maybe there is no workaround for this situation. Without access to a device already logged in or the associated email, the account is essentially inaccessible.
As per my information, changing your email address directly through the Dropbox mobile app is not supported. I hope I am mistaken.
Additionally, if what I've stated is accurate and others agree, it might be prudent to consider copying your Dropbox files from your phone to prevent accidental file loss if you sign out.
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!