You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

BMCBret's avatar
BMCBret
New member | Level 2
7 years ago

A member is not receiving our invitation

I have sent an invitation to a new team member twice on our Pro account and she is not receiving them. I have double checked the address. Please advise.
Security
Team admin
  • BMCBret's avatar
    BMCBret
    7 years ago

    Items checked: Spam folder / Deleted items / Corporate firewall blacklist

     

    This is not the first time we have experienced this issue with our account, and it is random, so it has been hard to pin down.

     

    The workaround that we used, was to invite the team member on her personal email address and then change the address to her corporate email account.

     

    Thanks everyone.

Raffo's avatar
Raffo
New member | Level 2
5 years ago

Hello,

 

I have the same issue. I did not received a new invitation (nothing in the spam anymore).
How I can solve this issue?

Thanks,

Raffaele

  • AKUK's avatar
    AKUK
    Explorer | Level 4
    5 years ago

    I have had the same issue before, and again today, with a new Office 365 mailbox. I just spoke to Dropbox for Business support who fixed it:

    Dropbox Business Support wrote:

    It seems that this user was added to our Email Suppression list due to a filtered hard bounce-back from their email inbox. I have removed the user from the Email Suppression List, and you should be able to resend the invite at this point. One suggestion would be to have the user add no-reply@dropbox.com as an email contact to make sure that the invite (as well as future emails) are delivered properly.

    Maybe the invite was sent before the mailbox was fully provisioned so caused a bounceback therefore Dropbox put it on this suppression list? 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!