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Forum Discussion
6-digit code not sent - want to find out if account still exists
hello,
i have another old account - mail adress and password existing - but if i wanna login an it says the system will send a 6-digit confirmation code, i do not receive on.
is there a way of ch...
hello, ich checked and i added the mail to my contacts and did reuqest a new 6 digit code. still none receiving.
Hannah
Dropbox Staff
Dropbox StaffThanks for checking, Martin.
In that case, can we send you an email, so we can take a closer look into this?
hello - yes - you can send me an email. which adress would you like - the one connected to the account? can we do that via PM
- Hannah
Hi again, martin wendelin.
We can only email you to the address linked to your Community profile; is that the email address associated with the account that has the issue?
yes hannah - please mail to the adress linked to this account.
