We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Alexis G.1's avatar
Alexis G.1
Icon for Super User rankSuper User
2 years ago

6 digit code not received! Unable to login

I have several clients. Each of them has its own Dropbox Business Standard account.   Occasionally, I try to log in, and the account email/password is accepted, but Dropbox requests a 6-digit cod...
Account Access
dropbox business
Security
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi landijac, thanks for bringing this to our attention.

 

Could you try adding no-reply@dropbox.com to your inbox, in order to see if you'll receive the code when attempting to sign in again?

 

Keep me posted, and we'll take it from there!

landijac's avatar
landijac
Explorer | Level 3
10 months ago

Hi Megan - thanks for your response. I've done that already, and still not receiving my verification code. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey landijac, in this case, we might need to look into this more closely. Would you mind, if I send you an email in order for us to investigate further? 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!