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Alexis G.1's avatar
Alexis G.1
Icon for Super User rankSuper User
2 years ago

6 digit code not received! Unable to login

I have several clients. Each of them has its own Dropbox Business Standard account.   Occasionally, I try to log in, and the account email/password is accepted, but Dropbox requests a 6-digit cod...
Account Access
dropbox business
Security
landijac's avatar
landijac
Explorer | Level 3
10 months ago

Hi everyone! 

 

I'm trying to log into my personal Dropbox account, but do not receive the 6-digit verification code from Dropbox. I've tried several times now to get assistance from Dropbox, but without any success. Logging into my account to access my documents and/or to even upgrade shouldn't be this hard! 

ANY ADVICE from you all will be deeply appreciated. 

 

Take care, 

Landi

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hi landijac, thanks for bringing this to our attention.

     

    Could you try adding no-reply@dropbox.com to your inbox, in order to see if you'll receive the code when attempting to sign in again?

     

    Keep me posted, and we'll take it from there!

    • landijac's avatar
      landijac
      Explorer | Level 3
      10 months ago

      Hi Megan - thanks for your response. I've done that already, and still not receiving my verification code. 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Hey landijac, in this case, we might need to look into this more closely. Would you mind, if I send you an email in order for us to investigate further? 

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