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Forum Discussion

Alexis G.1's avatar
Alexis G.1
Icon for Super User rankSuper User
2 years ago

6 digit code not received! Unable to login

I have several clients. Each of them has its own Dropbox Business Standard account.   Occasionally, I try to log in, and the account email/password is accepted, but Dropbox requests a 6-digit cod...
Account Access
dropbox business
Security
Meena 123's avatar
Meena 123
Explorer | Level 3
Security code
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hi Meena 123, thanks for posting here! 

 

Would you be able to give us some additional info about the case, please? 

 

Do you have access to the email address linked to your Dropbox account? If not, then is it possible to reach out to the email service provider, to ask them to re-enable the email?

 

Let me know more, and we'll take it from there!

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