We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Alexis G.1's avatar
Alexis G.1
Icon for Super User rankSuper User
2 years ago

6 digit code not received! Unable to login

I have several clients. Each of them has its own Dropbox Business Standard account.   Occasionally, I try to log in, and the account email/password is accepted, but Dropbox requests a 6-digit cod...
Account Access
dropbox business
Security
Meena 123's avatar
Meena 123
Explorer | Level 3
10 months ago
Security code
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hi Meena 123, thanks for posting here! 

     

    Would you be able to give us some additional info about the case, please? 

     

    Do you have access to the email address linked to your Dropbox account? If not, then is it possible to reach out to the email service provider, to ask them to re-enable the email?

     

    Let me know more, and we'll take it from there!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!