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Alexis G.1's avatar
Alexis G.1
Icon for Super User rankSuper User
2 years ago

6 digit code not received! Unable to login

I have several clients. Each of them has its own Dropbox Business Standard account.   Occasionally, I try to log in, and the account email/password is accepted, but Dropbox requests a 6-digit cod...
Account Access
dropbox business
Security
rubinen's avatar
rubinen
Explorer | Level 4
2 years ago

Dear Dropbox

 

I am not able to receive the 6 digit code in my email. In fact, I am not receiving any emails from Dropbox.

I've added no-reply@dropbox.com to my contacts.

I've checked my spam folder. 

I've verified my address is correct.

I have also verified that the email address can receive mails from other sources.

I can also send you an email from that address if need be. I just need an address to send it to 🙂

I have actually had this problem for several years, but it has only become a problem for me now as I have gotten a new phone and I cannot verify my Dropbox app on it as I am not getting the code.

I have full access to my Dropbox account on my desktop and on the webpage.

 

Edit: Oh and I have just received my Dropbox community sign up email without a problem. My 6 digit code, no luck.

 

Please help me 🙂

 

Kind regards Daniel 🙂

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey rubinen, welcome to our Community! 

     

    I'd be happy to send you an email, in order for us to have a closer look into this. Would that be okay? 

     

    Let me know! 

    • rubinen's avatar
      rubinen
      Explorer | Level 4
      2 years ago

      Dear Megan

      Yes please. Please send me an email. I would love to get this solved 🙂

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi rubinen, I've sent you an email, please could you reply to it when you get a chance.

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