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Alexis G.1's avatar
Alexis G.1
Icon for Super User rankSuper User
2 years ago

6 digit code not received! Unable to login

I have several clients. Each of them has its own Dropbox Business Standard account.   Occasionally, I try to log in, and the account email/password is accepted, but Dropbox requests a 6-digit cod...
Account Access
dropbox business
Security
Alexis G.1's avatar
Alexis G.1
Icon for Super User rankSuper User

All Dropbox domains are whitelisted. This is not the issue. This is a very well know issue in Dropbox happening for quite some time now. 

 

The same happened 2 months ago with one client and 7 months ago with another client.

 

Some configuration is missing in the account so the code is never sent as expected. I don't know why this adjustment are done in the Dropbox side because no one else have admin access, only me.

 

This has happened to me 2 times this year (different clients), same issue and Support fixes it in a minute. Support told me email was disabled in Dropbox. They fix it really quickly. 

 

The mailbox is fine and Dropbox just doesn't send the emails with the codes. I'm trying to determine a pattern here and I believe this configuration issue happens when we have many months without login. I only login as admin when we want to renew or check something in admin console. 

 

In summary. I try to access, email and password is fine, but the code is never received. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the info. I'd recommend continuing with the support team for them to investigate this matter in more detail on their end.

  • Alexis G.1's avatar
    Alexis G.1
    Icon for Super User rankSuper User
    2 years ago

    Thanks.

     

    The problem is a ticket is opened but there is no follow-up at all. I sent the email hours ago, no response yet.

     

    I just have the ticket number 22747831

     

    I really don't understand why the technical support in Dropbox is so poor, especially considering it's a Business account. I've been unable to access my account for hours now, and there doesn't seem to be any real help available to resolve this issue.

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks, I've gone ahead and prioritized the ticket to expedite matters on your behalf.

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