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Forum Discussion

toannguyen2020's avatar
toannguyen2020
Helpful | Level 6
5 years ago

Why was my account disabled?

Company account with email (quandinh@**** like email Dropbox of me) has been disabled from Saturday, July 11, 2020. Dropbox hasn't emailed notification? This account is used for business. Please h...
Account Access
Account Settings
  • Walter's avatar
    Walter
    5 years ago

    Hi toannguyen2020; thanks for joining our Community!

     

    As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this. 

     

    Let me know if you have any more questions. 

toannguyen2020's avatar
toannguyen2020
Helpful | Level 6

Hi Walter,

I have sent 2 emails about this problem (2020/07/11 and 2020/07/13) through this form 

But, I didn't receive an answer (except automatic email).

This problem is important, because many client has sent realtime data to Dropbox.

Please help me!

bogrosnounours's avatar
bogrosnounours
Helpful | Level 7
4 years ago
You ll not recover anything unless your case get in the hand of domrone examining your d box content thst will confirm if really or not you broke some rules that put the company in a place that you had illegal content .

So if you know this already. You'll not recover anything .

Easus data recovery made me recover most of my content by the way

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