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Forum Discussion
Verifying email not working. It won't let me share content.
I have verified my email address multiple times and Dropbox will not let me share or copy a link and it keeps saying that I can't until my email address is verified. What can I do? I can't even cha...
Megan I'm having the same issue. In my account settings it's showing that my email adress is not verified. Dropbox sends me an email to verify email address, I click the link and nothing happens.
Megan
Dropbox Staff
Dropbox StaffHey SAS11, thanks for reaching out to us!
I just sent you an email, in order for us to have a closer look into this. 😎
See you there!
Hi Megan,
I am having the exact same issue today.
I follow the email verification steps multiple times and on different laptops but I still get this error when trying to share files
"You can’t share until you verify your email address"- Megan
No worries William2024!
I got you. I just created a ticket on my end for you, in order for us to have a closer look into this case.
Reply back to me, and we'll take it from there!
Hi Megan,
I am having the exact same issue today.
I follow the email verification steps multiple times but I still get this error when trying to share files: "You can’t share until you verify your email address".Though I click on the link in the email my account does not show as verified.
I am having the exact same issue. It won't verify my email address.
- Walter
Hey mhachtx - sorry to hear about this.
Did you try my suggestion to clear your browser's cache or use another browser?
If you did and the issue persists, let us know here and we'll reach out via email to investigate further.
Walter, I am having the same issue even after clearing my browser's cache.
