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KelleyO's avatar
KelleyO
New member | Level 2
3 months ago

Verifying email not working. It won't let me share content.

I have verified my email address multiple times and Dropbox will not let me share or copy a link and it keeps saying that I can't until my email address is verified.  What can I do?  I can't even cha...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey KelleyO, thanks for posting here today! 

 

Would you be able to send me a screenshot of the message you get on your end, when trying to share your content? 

 

When you access your account's settings do you see your email as verified there? 

 

Let me know more! 

SAS11's avatar
SAS11
New member | Level 2
2 months ago

Megan I'm having the same issue. In my account settings it's showing that my email adress is not verified. Dropbox sends me an email to verify email address, I click the link and nothing happens. 

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey SAS11, thanks for reaching out to us!

     

    I just sent you an email, in order for us to have a closer look into this. 😎

     

    See you there! 

    • William2024's avatar
      William2024
      New member | Level 2
      2 months ago

      Hi Megan,

      I am having the exact same issue today.
      I follow the email verification steps multiple times and on different laptops but I still get this error when trying to share files
      "You can’t share until you verify your email address"

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        No worries William2024!

         

        I got you. I just created a ticket on my end for you, in order for us to have a closer look into this case.

         

        Reply back to me, and we'll take it from there!

    • mhachtx's avatar
      mhachtx
      New member | Level 2
      2 months ago

      I am having the exact same issue. It won't verify my email address.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey mhachtx - sorry to hear about this.

         

        Did you try my suggestion to clear your browser's cache or use another browser?

         

        If you did and the issue persists, let us know here and we'll reach out via email to investigate further. 

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