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KelleyO's avatar
KelleyO
New member | Level 2
3 months ago

Verifying email not working. It won't let me share content.

I have verified my email address multiple times and Dropbox will not let me share or copy a link and it keeps saying that I can't until my email address is verified.  What can I do?  I can't even cha...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey KelleyO, thanks for posting here today! 

 

Would you be able to send me a screenshot of the message you get on your end, when trying to share your content? 

 

When you access your account's settings do you see your email as verified there? 

 

Let me know more! 

  • SAS11's avatar
    SAS11
    New member | Level 2
    2 months ago

    Megan I'm having the same issue. In my account settings it's showing that my email adress is not verified. Dropbox sends me an email to verify email address, I click the link and nothing happens. 

     

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey SAS11, thanks for reaching out to us!

       

      I just sent you an email, in order for us to have a closer look into this. 😎

       

      See you there! 

      • William2024's avatar
        William2024
        New member | Level 2
        2 months ago

        Hi Megan,

        I am having the exact same issue today.
        I follow the email verification steps multiple times and on different laptops but I still get this error when trying to share files
        "You can’t share until you verify your email address"

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