You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Roxy1988
3 months agoExplorer | Level 3
I can't see my photos and videos on my new phone
I just got a new phone. Shows this phone is linked to my Dropbox, but all the photos and videos that were saved to Dropbox in old phone are not here. How do I get everything I previously saved?
Roxy1988
Explorer | Level 3
Yes. Everything was in my Dropbox. I made sure it was all there before I deleted out of the old phone. I did that prolly a month ago and it was all there and got new phone 2 days ago and now it’s all gone except the last couple weeks.
Roxy1988
3 months agoExplorer | Level 3
Originally I uploaded manually when I first downloaded Dropbox. After the initial import, they are importing as soon as they are taken or saved to the phone.
About Settings and Preferences
The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!