We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Email notification settings are ignored
Why do i get spam emails from dropbox? My email settings are off for any emails (news).
BenDBX
Community Manager
Community ManagerHi Everybody,
Thanks for reporting these issues.
Unsubscribing should stop these emails. There can be a delay in processing the subscription opt-out that results in emails being sent for a short period of time, but this shouldn't persist.
We are currently investigating. These emails should stop being sent to you shortly if they haven't already. Feel free to report here if you are still receiving emails from us and I will make sure that information gets to the right team.
Regards,
Ben
I am having the same issues. My email settings are all unchecked for all promotional emails.
When I click to unsubscribe on the email itself, it takes me to my account page. I then go to my dropbox email settings page.
I can see all promotional categories are not checked.
I have tried this unsubscribe link on several emails and I am not offered to unsubscribe from the email. I am just sent to my dropbox account.
Any help would be appreciated.
-Beth
Same issues here. My account has been active for months, but notifications have recently started coming in even though all of my notification settings are unchecked. Clicking "Unsubscribe" in the email only takes me to the Notification settings page.
