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jbrattain's avatar
jbrattain
New member | Level 2
8 months ago

Email Notification Bounced Back

Receiving a bounce back notification that a client is unable to receive the communication but have verified email address is correct.   Our email notification to about bounced back. This can happ...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey jbrattain, thanks for reaching out to us.

 

Was this bounce back email sent to you after you shared a folder with this person? What was the communication about?

 

Has your client checked the other reasons why this might have happened?

 

And have you tried again since?

 

Let me know and we'll go from there.

  • jbrattain's avatar
    jbrattain
    New member | Level 2
    8 months ago

    it was sent though dropbox sign, email is correct

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      I see, thanks for the clarification, jbrattain.

       

      I would suggest reaching out to our support team directly about this, so they can have a closer look, as it pertains to sensitive info.

       

      You can contact our team through this page.

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