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Forum Discussion

ppoli's avatar
ppoli
Explorer | Level 3
22 days ago

"Adjust Bandwidth limits" button in the Dropbox Backup menu [Advanced Settings] does not work.

My Dropbox Backup process has started, and is painfully slow. 8 hours and it hasn't uploaded 150 GB yet. So, I want to increase the upload bandwidth - however, the menu where these settings are found...
Desktop
Dropbox Backup
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

HI there ppoli - sorry to hear about this. 

 

May I ask what Dropbox plan you're on at the moment? 

 

Apart from that, could you let me know your computer's OS version, and the version and status of the Dropbox desktop app as shown in your menu bar/system tray?

 

Also, are you able to adjust your bandwidth settings through the app's preferences under the Network tab? 

 

Let us know more and we'll take it from there. 

ppoli's avatar
ppoli
Explorer | Level 3
22 days ago
May I ask what Dropbox plan you're on at the moment? 

 

Apart from that, could you let me know your computer's OS version, and the version and status of the Dropbox desktop app as shown in your menu bar/system tray?

Trial version, Dropbox Plus (Personal), 2TB.

Windows 11 Home 23H2

Dropbox v. 210.4.4854

 

Also, are you able to adjust your bandwidth settings through the app's preferences under the Network tab? 

I am, and set the parameters to 9999999, but it has no effect.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    22 days ago

    Thanks for the additional information ppoli 

     

    Can you also send us a screenshot of the app's exact status as well so that we can have a visual too?

     

    Have you tried rebooting your computer and/or quitting and relaunching the app?

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