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Forum Discussion

EDEGER's avatar
EDEGER
New member | Level 1
6 hours ago

Dropbox app's stuck syncing files.

Since yesterday, file synchronization has not progressed.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for your post, EDEGER.

    Can you send over a few more details on the issue? 

    For example, what’s the current syncing status and app version of your desktop app? What’s the number of files that it’s stuck syncing? 

    Feel free to send me any relevant screenshots.

    Ping me when you’re ready.

  • EDEGER's avatar
    EDEGER
    New member | Level 1

    Hello

    Thank you for helping me

    Since yesterday, suddenly no synchronization.

    It is happening in my work´s computer, but no problem at all at my home´s computer.

    It changes between 48 and 50 files, but it stays there static. I've been using Dropbox for years and this is the first time this has happened to me.

     

  • EDEGER's avatar
    EDEGER
    New member | Level 1

    I imagine that the app version is v212.4.5767 ??? as it appears on this preference box