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Forum Discussion

EDEGER's avatar
EDEGER
New member | Level 1
2 months ago

Dropbox app's stuck syncing files.

Since yesterday, file synchronization has not progressed.
desktop
sync
  • Nancy's avatar
    Nancy
    2 months ago

    Thanks for your post, EDEGER.

    Can you send over a few more details on the issue? 

    For example, what’s the current syncing status and app version of your desktop app? What’s the number of files that it’s stuck syncing? 

    Feel free to send me any relevant screenshots.

    Ping me when you’re ready.

EDEGER's avatar
EDEGER
New member | Level 1
2 months ago

I imagine that the app version is v212.4.5767 ??? as it appears on this preference box

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Thanks for all the screenshots, EDEGER! And yes, that’d be your desktop app version. 

    It may be trivial, but have you restarted your work device in the meantime? Does the app get stuck at the same number of files, if it’s been restarted?

    If you open your local Dropbox folder, can you see approximately which files have been stuck syncing?

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