We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

JayADK's avatar
JayADK
New member | Level 2
2 months ago

Problem Doing a Dropbox Update on Windows 10

I am using a Dell Laptop--Windows 10.  I am using Dropbox Pro  the $199/year plan.

The Dropbox Help Center says that to update Dropbox, click on "your initials" in the top right corner of the page. I did that.

Next, the directions says to click on "Preferences."

My drop-down box does not have "Preferences."

The directions says that it's located under "Language."

Under "Language," I have no other option listed. Language is the last one.

Does this mean that I can't use an update?

Thank you!!

 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    Hi

    Are you trying to update the software on your machine? If so there is no formal update tool you can check for updates with. It is totally automatic.

     

    However, you can force the most recent version via www.dropbox.com/downloading 

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!