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Forum Discussion
My dropbox account is deleted
Hello, I have used dropbox for several years (my dropbox mail address was: [Removed as per Community Guidelines]). The problem is that I cannot access my account since 2021. Sep. 2. Resetting passw...
- In that case, the account sounds like it was fully deleted, and this is a new account.
However, the team admin might still have the option to transfer your files on the deleted account to another member on the team, including the admin themselves.
That member could then share those files to you so you can download them or add them to your current account.
I exactly encountered the same issue with dropbox... It denied me having any account and asked me to create a new one which i did.. thinking that it would restore my data but it did not.
We need assistance from dropbox engineer to resolve the issue.. and thanks for keeping our memories
Mark
Super User II
Super User IIHi alanazim1990
Dropbox support cannot restore deleted accounts. If it was a personal one as soon as its deleted via the website thats instant and permanent. If it was a business one you need to get the Business Admins to do what Hannah has already said.
I'm disappointed..😞
