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Forum Discussion
My account was suspended, how can I access it again?
Hi
I have been using DropBox for a long time to send the files to my customers.
Recently, one of my customers invited me to join her Business Team. I accepted the invitation, but I was suspecting...
You need to talk to the admin of your friends Business Team, as it sounds like you accepted an invitation to join their business account, which (unless you follow the prompts otherwise) will subsume your account into the business account. Only the team admin can do anything about this at this stage.
Richard P.
Super User alumni
Super User alumniIf you joined a business team, the process is fairly explicit as to where you want your existing files to end up - there is an option during the invite acceptance process where you even get the opportunity to create a new account and move your existing files to it.
If you didn't do that, then the files are under the jurisdiction of the Dropbox for Business account admin - you need to speak to them to get access to your files.
This has got nothing to do with Dropbox not letting you access your files - its working exactly as intended, as you agreed to move your files into the Dropbox for Business account, which is under someone elses control, so once you do that, that person has ultimate say over your files and not you.
You need to speak to your account admin...
