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Forum Discussion
My account got disabled
Hello! I've been using dropbox for almost a year now. But just 5 days ago, my account got locked, i've never received any mail of this whatsoever. I've tried contacting support but i haven't rece...
Mark
Super User II
Super User IIIf your account got locked its been closed by Dropbox for breaching its T&C's - that would also be why payments stopped.
I'm afraid nobody here can help. The only people who can help are Dropbox support via www.dropbox.com/support - you may need to be logged out or using an incognito window to get options.
Had to be a monetary issue because that would be THE ONLY reason this company would take such action! They don’t care if your life is being ruined and preventing you from getting jobs because somebody is sharing explicit photos through dropbox links!! That’s OK as long as the customer is paying
- Sadly enough that coudlnt be it. Cause the bank send me a message saying the payment Came though (used MasterCard)
- Daphne
Dropbox Staff
I'm sorry to hear about the situation Bawlzofglory.
Can you let me know the ticket number (eg. #1234567) for the case you opened with our Support team, so that I can check on this from my side?Sorry for the late response have tried going to support live chat with other accounts but yet no useful answers or i just get ghosted
this is the ticket number:
12125116
