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kristenlouise7's avatar
kristenlouise7
New member | Level 2
4 months ago

Lost my account after signing in via Google

Hi! I had a Dropbox account set up with my email address which is a Gmail address. I accidentally opted to log in with that same email through the Google option and now all of my data is gone from the other account. I can't log back in because it basically transferred me to a Google account with that email. Please someone help because I cannot for the life of me find a way to email Dropbox support.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Sorry to hear that you're having this issue, kristenlouise7.

     

    What happens when you try to login with your Gmail address and your password, the one that you initially created?

     

    Are you still getting logged in to the empty account?

     

    Keep me posted.

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