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kerryh's avatar
kerryh
New member | Level 2
3 years ago

Live chat button does not work

Hello- I have a paid personal account and the live chat button is available to me for support.  Unfortunately when I chose the button for English nothing happens at all.  Does anyone know how to use...
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jameswjesso's avatar
jameswjesso
New member | Level 2
11 months ago

Same issue.
Cleared cache, tried different browsers, incognito, etc. Problem continues.
What's going on here, Dropbox? 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hi jameswjesso, welcome to our Community! 

     

    Do you get any specific errors when trying to contact our Support team via chat, or it simply doesn't work? 

     

    In the meantime, you can always let me know more about the issue you're experiencing just to have a clear idea about that. 

     

    Keep me posted, and we'll take it from there! 

    • jameswjesso's avatar
      jameswjesso
      New member | Level 2
      11 months ago

      Hi Megan.
      No error. It just doesn't do anything when I click on it. 

      My issue is that I want to switch my billing from annual to monthly, but there is no option to do so in my settings. Even the instructions in your knowledge base are inaccurate, as what they describe does not exist. 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Hi jameswjesso, have you tried emailing the support team directly by opening a ticket instead of via chat? 

         

        Do these steps not help in changing your subscription? Where exactly are the steps not applicable for your account?

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