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Forum Discussion
Issue with removing old (unlinked) devices in Dropbox account settings page
Hi Dropbox community, Recently, I noticed that all of my devices from the entire history of my Dropbox app usage are listed again in the "Settings => Devices" section Upon attempting to remov...
Just received an email from Dropbox support. After a few confirmations from my side, the support team briefly mentioned the following:
- Having a UI button that does nothing - It's expected
- Having a confirmation text message like 'Host dismissed' that doesn't mean anything is also expected
- Keeping a lot of dumb hostnames from childhood forever without any option to delete them, even with a paid Dropbox subscription - It's expected
im serious😵
Hi Jay,
Thank you for your prompt response.
I have just tested the device removal process using Google Chrome (fresh setup with default settings with no custom extensions), and unfortunately, I encountered the same behavior as with Safari 17.1. The issue persists, and the devices are not being removed successfully 😢
Jay
Dropbox Staff
Dropbox StaffCould you attach a screenshot showing your devices page, and the error you're getting when removing them?
I have only green text message with text "Host dismissed". Same behavior on mobile as well
- Jay
Could you try doing a forced refresh of the cache in your browser, just to ensure that the devices that were removed no longer appear there?
The steps to do this on Chrome are Shift+Command+R.
Hello Jay. I don't know whether VIP1 solved his problem, but I'm having the same one. Followed all the steps you provided (including the last) and I'm still not able to remove any device.
