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ratusf's avatar
ratusf
Helpful | Level 5
3 years ago

I have a Dropbox Plus account, but when I sign in, I see a Basic one

I have Dropbox Plus, but when I sign in I get to the previous version (Basic), which does not contain the current files.  I can only get to some of the new files by using the Link for those files, but get the message to upgrade. 

Thanks for any help.

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Multiple Accounts
  • ratusf's avatar
    ratusf
    3 years ago

    Hannah, this is Ratus again. You were correct about a different email address. I never use the gmail address the new account is associated with, but signing in with Google at some point may have caused the change.

    Thanks again for your helpful response.

    . 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey ratusf, thanks for joining us on the Dropbox Community!

     

    Is it possible that your Plus account is under a different email address?

     

    Have you checked your emails, to see which one is associated with the upgrade you made?

     

    You can also use our payment lookup tool, to enter the billing info of the payment you made, so you can see the email address of the paid account.

     

    Let me know how it goes.

    • ratusf's avatar
      ratusf
      Helpful | Level 5
      3 years ago

      Hi Hannah,

      I used the same email address for the Plus upgrade. To verify I used the lookup tool and had to file a Billing Help request. Waiting for the Billing Help answer now.

      Will keep you posted, and thanks for now.

      Ratus

      • ratusf's avatar
        ratusf
        Helpful | Level 5
        3 years ago

        Hannah, this is Ratus again. You were correct about a different email address. I never use the gmail address the new account is associated with, but signing in with Google at some point may have caused the change.

        Thanks again for your helpful response.

        . 

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