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Forum Discussion

Roxy1988's avatar
Roxy1988
Explorer | Level 3
3 months ago

I can't see my photos and videos on my new phone

I just got a new phone. Shows this phone is linked to my Dropbox, but all the photos and videos that were saved to Dropbox in old phone are not here. How do I get everything I previously saved?
Account Access
Account Settings
File access
Mobile
Rich's avatar
Rich
Icon for Super User II rankSuper User II
Roxy1988 wrote:
I should be signed in via google on both.

This could be the issue as well. I've seen posts here from people that start out using their Gmail address to sign in (NOT the Sign in with Google option) and then later choose the Sign in with Google option and end up creating a new account.

Roxy1988's avatar
Roxy1988
Explorer | Level 3
3 months ago
Ok. Thank you for all your help. I will def check this when I get home and let you know.

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