You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I can't see my photos and videos on my new phone
I just got a new phone. Shows this phone is linked to my Dropbox, but all the photos and videos that were saved to Dropbox in old phone are not here. How do I get everything I previously saved?
Hannah
Dropbox Staff
Dropbox StaffDo you remember any file names, perhaps?
If so, we could send you an email, so we can do a search for them privately.
No ma’am. I just uploaded them all and didn’t really have a clue what I was doing. I had never used Dropbox before. I just know they are still in my Dropbox in the old phone but they aren’t here in the new phone.
- Mark
Super User II
Roxy1988 wrote:
I just know they are still in my Dropbox in the old phone but they aren’t here in the new phone.In that case then you are almost certainly using 2 different logons on the 2 devices.
You can easily test that by adding something to the new phone and seeing if it appears on the old one and vice-versa.
- Ok I will try that when I get home to the old phone. I should be signed in via google on both.
- Rich
Roxy1988 wrote:
I should be signed in via google on both.This could be the issue as well. I've seen posts here from people that start out using their Gmail address to sign in (NOT the Sign in with Google option) and then later choose the Sign in with Google option and end up creating a new account.
