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Forum Discussion
I can't log into my account, since I can't be identified.
Can't log in, answered security questions via email only to be told that I can't be identified....sign in uses old email address that I cannot access. I'm still signed in on opad and laptop but can't...
Megan
Dropbox Staff
Dropbox StaffHi Swalby, welcome to our Community!
The 6 digit security code is used when you access the Dropbox account from a different location for security purposes.
Without access to the email address itself, it wouldn't be possible to read this code. Is it not possible to recreate the email address and attempt to login again?
If not, try submitting a help request to our support team directly through this page, while not logged in to your Dropbox account (you can try from a private browsing window).
Feel free to let me know the ticket number reference when you do.
Thanks!
