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Forum Discussion
Discopants
2 years agoExplorer | Level 3
I can't log into my account, since I can't be identified.
Can't log in, answered security questions via email only to be told that I can't be identified....sign in uses old email address that I cannot access. I'm still signed in on opad and laptop but can't...
Discopants
Explorer | Level 3
Thank you Megan. I've managed to temporary re establish my old email address account for 90 days...I'm requesting codes but I'm not receiving them. Going round in circles! My ticket number is 23034507
Megan
2 years agoDropbox Staff
Hi Discopants, thanks for the ticket number!
I can see that one of our agents has reached out to you. Hold tight, and thank you for your patience while they look into this for you.
- Discopants2 years agoExplorer | Level 3Hi. Larry said he couldn't identify me from the answers to his questions...I could answer them all except when the account was created, connected devices I did not know but have since realised my ipad and laptop are connected
- Megan2 years agoDropbox Staff
Hi Discopants, you have responded back though, haven't you?
If so, then give Larry some time to review his response, and see what he can do about it. If our Team says that they can't identify you, or that there's not much that they can do, then I'm afraid there's not much that we can do on our end.
Thanks!
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