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New member | Level 2

11 months ago

I cannot get both my personal and Business accounts to show up in Windows file explorer

Have just purchased two new machines and am being driven nutts by Dropbox. I have a business and a personal account. On my prior machines both appeared in File Explorer. With them linked or unlinked, I can only get one to appear. HAve Dropbox seriously removed this feature? If not, how can I get both to appear?

8 Replies

Clinton2
New member | Level 2
11 months ago
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I have the same problem on a WIndows machine where we dont have the MAc APP
Hannah
Dropbox Staff
11 months ago
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Sorry to hear about this, Clinton2.

If you go to the "account" tab of your Dropbox preferences, are you able to link your second account there?

If not, can you confirm that they're paired in your account settings on dropbox.com?

Let me know and we'll go from there.
- Clinton3
  Explorer | Level 3
  11 months ago
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  Yes, they are linked and i’ve tried with Linked and not Linked. I dont seem to see Preferences, only Settings. I may be looking in the wrong place?
Hannah
Dropbox Staff
11 months ago
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Hmm, are you looking at the desktop app preferences?

You can find them, by clicking on the Dropbox icon in your system tray, then on your initials/profile pic and then on "preferences".
- Clinton3
  Explorer | Level 3
  11 months ago
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  Clicking the Dropbox icon in the system tray does nothing and I understand that the windows app was withdrawn. however, I did download what claimed t be the app and it installed but the only thing I can do is go to file explorer and open dropbox from there. From there, I can confirm that the Personal and Business accounts ARE linked and I have tried unblinking and linking. But, when signed into either, I an go to settings and see preferences ... but nothing that adds the second account to file explorer.
- Clinton3
  Explorer | Level 3
  11 months ago
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  I have installed Dropbox and checked that it is running. It does not show in the system tray. Also, when I go to Dropbox.com, and click on the id circle, I do not see PREFERENCES but I see Preferences if I click on SETTINGS first. Just above Preferences, it shows that my two accounts re linked. Please also note that I have two Dropbox entries in File Explorer on my other machine ... that makes this even more odd.
- Val Alexander
  New member | Level 1
  2 months ago
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  So i had the same issue as Clinton2. I had to wipe windows because of Bitlocker. The icon was in system tray and was able to finally get the personal on windows along side the business account. The default DB instructions to get his done are not clear at ALL imo. You find yourself going around in circles. Pictures would be helpful for idiots like myself...thanks
Walter
Dropbox Staff
11 months ago
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Hey Clinton3 - sorry to jump in here, but could you ensure that you're logged into the same account on both of your new computers and clarify if you see the option to link another account in the app's preferences?

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

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I have the same problem on a WIndows machine where we dont have the MAc APP

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I have the same problem on a WIndows machine where we dont have the MAc APP

Sorry to hear about this, Clinton2.

If you go to the \"account\" tab of your Dropbox preferences, are you able to link your second account there?

If not, can you confirm that they're paired in your account settings on dropbox.com?

Let me know and we'll go from there.

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Sorry to hear about this, .

If you go to the \"account\" tab of your Dropbox preferences, are you able to link your second account there?

If not, can you confirm that they're paired in your account settings on dropbox.com?

Let me know and we'll go from there.

Hmm, are you looking at the desktop app preferences?

You can find them, by clicking on the Dropbox icon in your system tray, then on your initials/profile pic and then on \"preferences\".

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Hmm, are you looking at the desktop app preferences?

You can find them, by clicking on the Dropbox icon in your system tray, then on your initials/profile pic and then on \"preferences\".

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Clicking the Dropbox icon in the system tray does nothing and I understand that the windows app was withdrawn. however, I did download what claimed t be the app and it installed but the only thing I can do is go to file explorer and open dropbox from there. From there, I can confirm that the Personal and Business accounts ARE linked and I have tried unblinking and linking. But, when signed into either, I an go to settings and see preferences ... but nothing that adds the second account to file explorer.

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I have installed Dropbox and checked that it is running. It does not show in the system tray. Also, when I go to Dropbox.com, and click on the id circle, I do not see PREFERENCES but I see Preferences if I click on SETTINGS first. Just above Preferences, it shows that my two accounts re linked. Please also note that I have two Dropbox entries in File Explorer on my other machine ... that makes this even more odd.

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So i had the same issue as Clinton2. I had to wipe windows because of Bitlocker. The icon was in system tray and was able to finally get the personal on windows along side the business account. The default DB instructions to get his done are not clear at ALL imo. You find yourself going around in circles. Pictures would be helpful for idiots like myself...thanks

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Hey Clinton3 - sorry to jump in here, but could you ensure that you're logged into the same account on both of your new computers and clarify if you see the option to link another account in the app's preferences?

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Hey - sorry to jump in here, but could you ensure that you're logged into the same account on both of your new computers and clarify if you see the option to link another account in the app's preferences?

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