You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Chemist's avatar
Chemist
Explorer | Level 3
11 months ago

How can I get my computers to sync with my new account?

Hi,   I recently upgraded my plan back to Plus, but when I did, Dropbox created a new account. How do I get my computers to sync to the new account? I can't find this command anywhere.
Account Settings
Desktop
Multiple Accounts
Chemist's avatar
Chemist
Explorer | Level 3

Hey Hannah,

 

Thanks for the advice. I tried that on my browser, and it didn't work. I tried to see if there was a way to get into the app on my computers, and there wasn't a way to sign out. 

I'm currently in the process of deleting the app from my computers and re-downloading, but that's giving me errors while trying to reinstall. If there's a better way to do this, I'm listening.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hey Chemist, are you having issues when following the steps in the article I linked you above?

 

What do you see when you try to sign out of the Dropbox app through the preferences?

  • Chemist's avatar
    Chemist
    Explorer | Level 3
    11 months ago

    Hi Hannah,

     

    I'm able to sign out in ACCOUNT, but not PREFERENCES.

     

    I still haven't figured out how to SYNC.

     

    • Chemist's avatar
      Chemist
      Explorer | Level 3
      11 months ago

      By the way, nothing happens when I click on the Task Bar Dropbox logo. Nothing happens when I go into All Apps and click (right and left) on the app.

      I did a clean uninstall and reinstall, but nothing changed.

       

      • Chemist's avatar
        Chemist
        Explorer | Level 3
        11 months ago

        I'm using WIN10

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hi Chemist, are you certain that you're clicking the small Dropbox icon near the clock on the system tray? What happens if you Ctrl-click that icon?

    • Chemist's avatar
      Chemist
      Explorer | Level 3
      11 months ago

      Nothing happens when I CTRL click the Icon.

      • Chemist's avatar
        Chemist
        Explorer | Level 3
        11 months ago

        Also, the Icon is not in my system tray. It's on the Task Bar.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!