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Forum Discussion
Dropbox for windows crashes after launch
Hello!
I tried reinstalling dropbox, tried advanced reinstalling.
This does not help.
I try load Dropbox 178.4.4811 Offline Installer.x64.exe - not help
Hello!
I tried reinstalling dropb...
Try installing an older stable version (Stable Build 178.4.4811 works for me).
Myself and a few others have started having issues with the latest version of Dropbox. You can see a few complaints about this on the latest stable build https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Stable-Build-179-4-4917/td-p/701574.
The issue after this will be that Dropbox eventually will auto-update to the problematic version.
Walter
Dropbox Staff
Dropbox Staff
It runs 1 time after an extended reinstall and runs until the computer is turned off. It is worth turning off / on the computer and I again see a crash dump at startup Dropbox
- Nancy
Hey 1502646! Is it alright if we log a ticket for you then, and check this internally?
ok
- Jay
Hi Massimotx, just to confirm, are you getting the exact same error message, or another one? A screenshot would help greatly.
no error message in dropbox.exe
no errors in windows log
Only crash reports .dmp in C:\Users\***\AppData\Local\Dropbox\Crashpad\reports\
for about a week now the dropbox app for windows hasn't worked, i noticed it didn't launch when i started windows, trying to launch it didn't work, so i tried reinstalling it, it worked for a few minutes and then it closed for alone, (Windows 10 pro, already closed firewall and antivirus)
I tried to completely uninstall Dropbox, clean the PC and the registry, and then reinstall with the installer taken from the site on Monday (v1.3.761.1)
Dropbox started, I put my account it started synchronizing files and after a few minutes it closed by itself without error messages (All this with antivirus disabled)
On the PC with this problem I have Windows 10 pro updated to the latest version, on dropbox I have about 14GB used for 38749 files
while on the laptop with Windows 11 it still worksI reinstalled the Dropbox app
I just had time to read the version which then closed (less than 30 seconds)
the version is 178.4.4811
I don't use VPN or proxy, I use Zonalarm Firewall/Antivirus which I have been using for several years, however I also tried to redo everything with the antivirus/firewall disabled I have no blocks from the IPS, on the laptop connected to the same network (same ISP) Dropbox works
I also read that I'm not the only one to have this problem, until about 10 days ago it worked perfectly, I don't know if the problem coincided with some Microsoft update, but I haven't installed new software or made any changes in these 10 days
