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Forum Discussion
Delete account without password
I have an account with an old email address I am not using anymore, on top of that I also forgot my password. So I would just like to delete the account altogether or change the email address or pass...
I have an old Dropbox account that is using Sign-in from Google . I am trying to delete the account as I want to associate my email address to my active Dropbox account. I cannot delete the account nor can I change the email address on the old Dropbox account as it prompts me for a password. I tried the password associated with Google but that does not work. Can someone point me in the right direction please?
Ok I think I found the solution. If you used an externally validated login service such as Google to login to your Dropbox account, deleting your account or changing the email address associated with your account may be a challenge. The reason is that Dropbox prompts you for a password which presumably is used to attempt to validate your credentials using the external service. I suspect this won't work because it needs to send more than just the password. If you change your password, then you go through the process of moving your security validation to the standard username/password type as opposed to utilizing the external service. This will allow you to delete your account. This worked for me.
- Megan
Dropbox Staff
Hey DanWeiss, I'd be happy to answer this for you!
Since you don't remember the password for the account, the best way to go about it would be for you to create a new one.
If you're connected to your old Dropbox account, you can then move any files you want to the new one.
Also keep in mind that if you don't use your Dropbox account, it'll be deleted automatically after a year of inactivity.
I hope that this helps.
