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Forum Discussion
Cannot change my email address via Settings
When I want to change my email adress, I need to verify it first.
I receive a pop-up, enter my new email and current one with password.
Note => email adresses are not the same.
When I change my...
Jay
Dropbox Staff
Dropbox StaffHi RaymondvA, thanks for bringing this to our attention.
Just for clarification, have your verified the original email, before you tried to change to the new email?
This will help me to assist further!
Yes, I am signed in to the old account and trying to change the email address in settings.
- Jay
Hi dgisle, currently it isn't possible to transfer a payment on one account to another Dropbox account.
Are you only interested in changing emails, which doesn't involve any actual data being moved across, or do you want to have the account with the data on it to also have the payment on that account?
Yes. I am so confused. I have found that I have three dropbox accounts set up:
[Removed as per Community Guidelines]
I paid or my charge card was charged $129.95
I have no way of knowing which dropbox account this was charged against. It appears that it must be under [Removed as per Community Guidelines] that is where all my pictures are being backed up.
All I want to do is get rid of all the duplication and have just the one account [Removed as per Community Guidelines]
- Jay
Thanks for the info. You can confirm which account the payment went to by using the card lookup tool.
If it went to the wrong account, then try to login to that Dropbox account and then contact the support team directly (as you would have more support options) regarding this matter.
