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Forum Discussion
Cannot change my email address via Settings
When I want to change my email adress, I need to verify it first.
I receive a pop-up, enter my new email and current one with password.
Note => email adresses are not the same.
When I change my...
Hi Megan,
Yes, my email is already verified:
If you've ever clicked on a link in an email we've sent you, you’ve already verified your email address and don’t need to do anything else. ==> done in the past.
Problem still exists.
Megan
Dropbox Staff
Dropbox StaffHey RaymondvA, thanks for checking!
Is it possible that the new email address you're using when trying to update your old one with, has a Dropbox account linked to it?
Hi Megan,
I think that was the case... because I used another email adress now and it worked!I managed to change it. Thanks a lot!
My new email has a dropbox account associated with it but how do I get the amount I paid for storage to be transferred to the other account?
- Megan
I need an easy way to call someone. I have spent hours on this and it could likely be solved in five minutes with someone on the phone. There does not appear to be any way to directly contact someone at Dropbox. Thinking of cancelling everything because it is not easy to use.
