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RaymondvA's avatar
RaymondvA
New member | Level 2
3 months ago

Cannot change my email address via Settings

When I want to change my email adress, I need to verify it first. I receive a pop-up, enter my new email and current one with password. Note => email adresses are not the same. When I change my...
Account Settings
emails
Web
  • Megan's avatar
    Megan
    3 months ago

    Hey RaymondvA, thanks for checking! 

     

    Is it possible that the new email address you're using when trying to update your old one with, has a Dropbox account linked to it? 

RaymondvA's avatar
RaymondvA
New member | Level 2

Hi Jay, 

No, I did not do that? How to do it?

  • RaymondvA's avatar
    RaymondvA
    New member | Level 2
    3 months ago

    Hi Megan,

    Yes, my email is already verified:

    If you've ever clicked on a link in an email we've sent you, you’ve already verified your email address and don’t need to do anything else. ==> done in the past. 
    Problem still exists.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey RaymondvA, thanks for checking! 

       

      Is it possible that the new email address you're using when trying to update your old one with, has a Dropbox account linked to it? 

      • RaymondvA's avatar
        RaymondvA
        New member | Level 2
        3 months ago

        Hi Megan,
        I think that was the case... because I used another email adress now and it worked!

        I managed to change it. Thanks a lot!

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