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Forum Discussion

RaymondvA's avatar
RaymondvA
New member | Level 2
3 months ago

Cannot change my email address via Settings

When I want to change my email adress, I need to verify it first. I receive a pop-up, enter my new email and current one with password. Note => email adresses are not the same. When I change my...
Account Settings
emails
Web
  • Megan's avatar
    Megan
    3 months ago

    Hey RaymondvA, thanks for checking! 

     

    Is it possible that the new email address you're using when trying to update your old one with, has a Dropbox account linked to it? 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi RaymondvA, thanks for bringing this to our attention.

 

Just for clarification, have your verified the original email, before you tried to change to the new email?

 

This will help me to assist further!

RaymondvA's avatar
RaymondvA
New member | Level 2
3 months ago

Hi Jay, 

No, I did not do that? How to do it?

    • RaymondvA's avatar
      RaymondvA
      New member | Level 2
      3 months ago

      Hi Megan,

      Yes, my email is already verified:

      If you've ever clicked on a link in an email we've sent you, you’ve already verified your email address and don’t need to do anything else. ==> done in the past. 
      Problem still exists.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Hey RaymondvA, thanks for checking! 

         

        Is it possible that the new email address you're using when trying to update your old one with, has a Dropbox account linked to it? 

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