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Forum Discussion
Cannot change my email address via Settings
When I want to change my email adress, I need to verify it first.
I receive a pop-up, enter my new email and current one with password.
Note => email adresses are not the same.
When I change my...
Jay
Dropbox Staff
Dropbox StaffHi RaymondvA, thanks for bringing this to our attention.
Just for clarification, have your verified the original email, before you tried to change to the new email?
This will help me to assist further!
Hi Jay,
No, I did not do that? How to do it?
- Megan
Hey RaymondvA, would you mind taking a look at the relevant Help Center article, and let me know if this helps?
Hi Megan,
Yes, my email is already verified:
If you've ever clicked on a link in an email we've sent you, you’ve already verified your email address and don’t need to do anything else. ==> done in the past.
Problem still exists.
