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Forum Discussion
Can I reset my password without access to the email as I forgot it?
i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
Walter
Dropbox Staff
Dropbox StaffHi Andrew1983; welcome to the Community!
Truth be told, if you can’t access the email address you use for your Dropbox account to ask for a password reset, we can't verify the account's ownership so we won't be able to help you regain access.
That said, you could check if you email service provider offers a way to recover the email address you used to tackle this obstacle or else, assuming you're still logged into the account in question, download and transfer your files to a computer (or even a new Dropbox account).
I know it's not much, but I sure hope this information helps.
Please keep me posted!
I can't log in to other devices (or into the browser) since my password has expired and I don't have access to my email (that's linked to Dropbox) because it's blocked (it's impossible recovery it).
I'm logged in to the Dropbox app on a mobile device.
I have a security code (i hope it serves to confirm anything) and I would like to know if it is possible to send me a password reset link to another email I have.
I'm logged in to the Dropbox app on a mobile device.
I have a security code (i hope it serves to confirm anything) and I would like to know if it is possible to send me a password reset link to another email I have.
MT-Tester wrote:
...
In the Support part I already knew that they were not useful (they seems bots).
...Hi MT-Tester,
😁😆They don't seem bots! That's a bot. 😉
MT-Tester wrote:
...
I'm logged in to the Dropbox app on a mobile device.
...That's your chance to regain access to the account. 😉 Use "Connect a computer" feature in settings part of your mobile application. To work, you must have verified your account already! Follow the on screen instructions and you would be able regain access to the account. Once logged in, change your email address (here, click "Edit" next to the current email) to actual one. Now you should be able reset your password. 🙂
Hope this helps.
PS: "Computer" don't have to be a real computer! You can use any device working with supported web browser - including mobile. ✌ For better security, on device which is not your property, use private browsing mode or incognito.
- Thx @Здравк
I was able to access my account settings via mobile browser fallowing Здравко's solution.
katrinaskaar, Simba47, lehamy2610, msfowlerUnfortunately this did not work for me. I am so frustrated with Dropbox, I am definitely not continuing as their customer. They have no compassion and understanding for people, terrible customer service - I'm still waiting for a response from their support team. And on top of that, I had automatic billing set up - so now I will have to cancel my credit card just so I don't get charged again.
- LusilHey everyone, thanks for nudging us here.
If you don't have access to your email address, you can update both your password and email on a device you’re already signed into. You'll find more about this, here.
If you've already tried that, have a look at Walter's first post for some additional information.Sooo What you're saying is that we're hopeless. Okay, thanks. Dropbox sucks.
