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Forum Discussion

Andrew1983's avatar
Andrew1983
New member | Level 2
5 years ago

Can I reset my password without access to the email as I forgot it?

i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
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Jaketries's avatar
Jaketries
New member | Level 2

Hey everyone!

 

i'm in deep s****

 

i've been trying to login through my old email adress (which is now been closed with no chance of getting back) and i've forgotten my password, does that just mean that my dropbox is forever gone?

 

i've been trying to get through the support page, but it's really confusing

 

thanks in advance

 

Jake

Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 years ago
Jaketries wrote:

i've been trying to login through my old email adress (which is now been closed with no chance of getting back) and i've forgotten my password, does that just mean that my dropbox is forever gone?

If you still have an active device linked to your account, there's a chance you can still sign in and update your email and password. Otherwise you'll need access to the email address you used for your Dropbox account.

 

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