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Forum Discussion

Andrew1983's avatar
Andrew1983
New member | Level 2
5 years ago

Can I reset my password without access to the email as I forgot it?

i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
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evallance's avatar
evallance
New member | Level 2

Hello, i have another email account with old work files i need to access but as this is an old email i can not rememeber my password and cant access change password as i can not access the old email account to verify the code. 

How do i get past this issue? Thanks

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hey evallance, thanks for reaching out to us. 

I moved your post here, where other users have had a similar issue. 

Have a look at what is mentioned and let us know if you have any other questions. 

Cheers!

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