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Andrew1983's avatar
Andrew1983
New member | Level 2
5 years ago

Can I reset my password without access to the email as I forgot it?

i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
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Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff

Hey trafa, I'm sorry to hear you're having trouble with this!

 

I'd suggest having a look at this article to see if any of the steps there help at all. Otherwise, I'd suggest taking a look at Walter's post above for some more info.

 

Let me know if you have any questions!

trafa's avatar
trafa
New member | Level 2
5 years ago

Hello Daphne,


Thanks for your kind answer. The problem it´s that my e-mail provider shutdown! My e-mail simple does not exist. I can prove i´m the legit owner of my account by telling the files i had there! Please! I have photos of my daughter since she was born! 

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